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Official information and services: belgium.be Belgian Federal Public Services

Accessibility Statement

The Federal Pensions Service (FPS) is doing their utmost to make the information available on this website. accessible to all, in accordance with the Act of 19 July 2018 on the accessibility of websites and mobile applications of public administrations. Consult the full text of the Act of 19 July 2018 on the website of the Moniteur Belge (in French).

This accessibility statement applies to the website https://www.sfpd.fgov.be.

Compliance status

Based on a simplified audit, we can conclude that the website does not comply in terms of accessibility. Please consult the pdf with the full text of EN 301 549 standard on the ETSI website.

Full compliance can only be guaranteed after performing an in-depth audit.

For more information, please consult the report on

Non-accessible content

Some pages of the website contain non-accessible content and do not fulfil the following criteria:

Please note: as of 3 September 2026 this website has been completely reworked. A new audit is required to identify which content is inaccessible or which criteria are not being met in the website’s current state.

Some pages on the site contain files (pdf, documents, videos, etc.) for which accessibility can’t be guaranteed with a simplified audit.

Proposed alternatives

There is currently no alternative for the non-accessible content. If you have any questions or problems to use a part of the content, please contact us.

Preparation of this accessibility statement

We have prepared the accessibility statement on the basis of:

·        A critical analysis on the basis of norm EN 301 549

·        Manual checks

·        The audit report

·        Tests realized with the screen reader JAWS (Job Access With Speech)

·        Internal testing by visually impaired persons.

The audit took place on 19 August 2025.

Consult the report on the simplified audit for this website:

This statement was drawn up on 5 August 2025.

The last revision of this statement was done on 3 September 2026.

Improvement plan

We are constantly striving to improve the accessibility of our website. This is our action plan:

  • Correcting errors in the content: our editorial team is trained to correct content issues (such as insufficient contrast, missing image descriptions or incorrect title hierarchy) as soon as they are identified.
  • Resolving technical issues: technical issues discovered during our tests or reported by users are noted and addressed. We plan to implement these technical fixes at least once a year during our scheduled updates.

Contact details

Do you have questions or comments about the accessibility of this website? Please carry out the following steps in the order listed below:

1.     The Federal Pension Service

Address: Tour du Midi, Esplanade de l'Europe 1, 1060 Bruxelles

Telephone: +32 2 225 17 65

You can also contact us by filling in the contact form.

 

2. Complaints procedure

If you are not satisfied with the response or if you receive no reply, you can go through our complaints procedure via the contact form of our complaints service.

 

3. Federal Ombudsman

If the response from Federal Pensions Service (FPS) is not satisfactory, please contact our federal ombudsman.

Address: Rue de Louvain 48, bte 6, 1000 Brussels

Telephone: 0800 999 61 (free number) or +32 2 289 27 27 (if you are calling from abroad)

Email: contact@federalombudsman.be

Website of the Federal Ombudsman

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