Cookie policy
What are cookies?
Cookies are small files that can be placed in the browser of your device when you visit a website. On your next visit, the website will be able to read the cookies that have been placed. The information contained in these cookies is necessary, or at least useful, for your visit to, or use of, the website.
Most cookies have an expiration date. 'Session cookies' are automatically deleted when you close your browser. 'Persistent cookies' are programmed to remain on your computer for a number of months. You can remove them manually at any time before they reach their expiration date.
Who are we?
The cookie information in this document was created by the Federal Pensions Service (FPS).
If you have a question about our cookies, please fill out the contact form.
What does this cookie policy apply to?
The cookie information in this document applies to the website of the Federal Pensions Service.
What type of cookies do we use and why?
Essential cookies
Our website needs to place a number of technically essential cookies on your device in order to function properly. These cookies are placed automatically when you arrive on the website and cannot be refused.
| Name of the cookie | Expiration | Content | Purpose |
|---|---|---|---|
| BIGipServer.* | End of session | Randomly generated string | Assigns the processing of all requests from one user to the same server. |
| JSESSIONIDAPP028SIGNIN | End of session | Randomly generated string | Links requests of an authenticated user with the session. |
| PHPSESSID | End of session | Randomly generated string | Links requests of an authenticated user with the session. |
| Cda4047f0002d27d62… (de naam verschilt per gebruiker) |
End of session | String of characters | Assigns the processing of all requests from one user to the same server. |
Functional cookies
Functional cookies remember the choices you make when you visit our website. If you want to use our website, you should not refuse them. However, we don’t install these cookies unless you have confirmed your consent.
| Name of the cookie | Expiration | Content | Purpose |
|---|---|---|---|
| cookieBanner | 1 month | Boolean | Remembers what cookies you have given consent for. |
| orejime | 3 months | JSON-object | Remembers what cookies you have given consent for. |
Optional cookies
Optional cookies are not required for a good user experience on our website. You can refuse them.
Analysis cookies
These cookies allow us to track your visit and the origin of your visit. We use them to create statistics to improve the website and make it more user-friendly. The data are analysed anonymously. We use Matomo as an analysis tool.
| Name of the cookie | Expiration | Content | Purpose |
|---|---|---|---|
| _pk_ref | 6 months | URL | Analyses website visits. |
| _pk_ses, _pk_cvar, _pk_hsr | 30 minutes | ID token | Analyses website visits. |
| _pk_id | 13 months | ID token | Analyses website visits. |
| .* | 90 days | Identifies the Matomo session. |
Cookies for the chat functionality
These cookies support the website's chat functionality and chatbot. Among other things, they take care of the security and caching of the chat session, and save the session while you navigate between different pages of the website. The chat system we use is Vocalcom.
| Name of the cookie | Expiration | Purpose |
|---|---|---|
| IDENT_USER_ | 12 maanden | Identifies the user of the chat function. |
| PLACE | 90 dagen | Registers your preferences. The information is only used in your local browser and is not sent to the webserver. |
| WHEN | 90 dagen | Registers your preferences. The information is only used in your local browser and is not sent to the webserver. |
| AGENT_NUM | 90 dagen | Registers your preferences. The information is only used in your local browser and is not sent to the webserver. |
| botkit_guid | 90 dagen | Checks whether you used the chatbot before, in order to show you an appropriate welcome message. |
How do you delete cookies?
Do you want to know which cookies have been placed on your device, or do you want to delete them? To do so, adjust your browser settings.
To learn how to delete cookies depends on what browser and what device you are using. Below you can find some information about common browsers and devices:
Are you using Chrome?
· Check how to delete cookies in Chrome on the Google websiteOpens in a new window.
Are you using Firefox?
· Check how to delete cookies in Firefox on the Mozilla websiteOpens in a new window.
· Check how to delete cookies in Android on the Mozilla websiteOpens in a new window.
· Check how to delete the browsing history in iOS on the Mozilla websiteOpens in a new window.
Are you using Safari?
· Check how to manage cookies in Mac on the Apple websiteOpens in a new window.
· Check how to delete cookies on an Iphone or Ipad on the Apple websiteOpens in a new window.
Are you using Internet Explorer?
· Check how to delete cookies in Explorer on the Microsoft websiteOpens in a new window.
Are you using Microsoft Edge?
· Check how to delete cookies in Edge on the Microsoft websiteOpens in a new window.