Payment issues

Are you experiencing issues with your pension payment?

The three most common causes are:

• you have changed bank account number, bank or payment method;
• you have moved;
• you live abroad and have not (yet) returned your life certificate.

You have changed bank account number, bank or payment method

Please note: if you change your account number or bank, do not close your previous account until we have paid your pension into the new account for the 1st time. In this way, you avoid any interruptions in the payment of your pension.

Please contact us:

• through mypension.beOpens in a new window
• through the online contact form
• by post:
  Federal Pensions Service
  Payments service
  Tour du Midi
  Europaesplanade 1 
  1060 Brussels

And mention:

1. your Social Security Number
2. the missing payment
3. your full address
   
   

You have moved

To limit the impact of your move on your pension payment, we inform you of what you should do if:

• you live in Belgium and move within Belgium;
• you live in Belgium and move abroad;
• you live abroad and move to Belgium;
• you live abroad and move to another country.

Please note: if your move causes a change in payment method, bank account number or bank, please inform us in time.

3 You live abroad and have not (yet) returned your life certificate

If you live abroad, you will receive a life certificate at least once a year. You should do the following with this form:

1. fill it in;
2. have it filled in and signed (validated) by an official body;
3. return it to the Federal Pensions Service.

If you do not return this form or do not return it in time, the FPS will suspend your pension payments.